{"id":216637,"date":"2021-04-06T20:31:54","date_gmt":"2021-04-06T20:31:54","guid":{"rendered":"https:\/\/sapbasis.dk\/?page_id=216637"},"modified":"2024-05-17T06:36:35","modified_gmt":"2024-05-17T06:36:35","slug":"operational-support","status":"publish","type":"page","link":"https:\/\/sapbasis.dk\/en\/services\/operational-support\/","title":{"rendered":"Operational support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” bottom_divider_color=”#ffffff” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”Operational support” subhead=”No more worrying about operational support – let us take care of it for you” text_orientation=”center” header_scroll_down=”on” scroll_down_icon=”%%1%%” button_one_text=”Start a dialogue” button_one_url=”\/en\/contact\/” button_two_url=”\/en\/cases\/” background_overlay_color=”rgba(0,0,0,0.5)” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/01\/driftsupport-banner.jpg” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”vertical-align” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Support<\/h2>\n

Operational support with focus on optimization<\/p>\n

Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we can provide valuable input on improvements and optimisations continuously.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/kontakt\/” button_text=”Kontakt os” module_class=”btn-primary” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/04\/wheel-2-en.png” title_text=”wheel-2-en” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”EXAMPLES OF SUPPORT ASSIGNMENTS” _builder_version=”4.16″ _module_preset=”48270487-382f-4717-88a1-1e1f4a092753″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Helpdesk \/ Service Desk” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]Support for your Service Desk in terms of effective bug fixes and maintaining short downtimes.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”System copies and back-ups” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]Effective support for copying and backing up systems using best practice and automation.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Continuous monitoring” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]We monitor your operational obligations continuously by troubleshooting and ensure errors are resolved effectively. [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Annual planning” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]Support in connection with preparing operating manuals and annual planning for planned upgrades and patches.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Maintaining security” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]Support on security patches and on incorporating security-by-design into implemented solutions.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Capacity adjustments” _builder_version=”4.16″ _module_preset=”ecdae09c-e832-45ac-bae8-2baf4df305de” global_colors_info=”{}”]We will continuously investigate version upgrades and capacity adjustments according to the annual cycle.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f0f7fd” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” max_width=”700px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Adapted for you<\/h2>\n

Remote or on-site<\/p>\n

Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we provide valuable input on improvements and optimizations.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/01\/001-winner.svg” _builder_version=”4.16″ _module_preset=”89129747-c036-449d-85a5-b3ff181ba956″ header_font_size=”55px” global_colors_info=”{}”]<\/p>\n

Operational support<\/h3>\n

(min. 1 day\/week)<\/p>\n

We provide continuous support, whenever you need it. This might be in connection with service desk support, system back-ups or security patches, for example.[\/et_pb_blurb][et_pb_button button_url=”\/en\/contact\/” button_text=”Contact us” button_alignment=”center” module_class=”btn-stripped-center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”34px||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” background_color=”#001b34″ use_background_color_gradient=”on” background_color_gradient_stops=”#002f59 0%|#001b34 100%” background_color_gradient_start=”#002f59″ background_color_gradient_end=”#001b34″ background_image=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/01\/bg-light-2.png” background_size=”contain” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”0px|-25px” transform_translate_tablet=”” transform_translate_phone=”0px|0px” transform_translate_last_edited=”on|phone” transform_translate_linked=”off” transform_translate_linked_phone=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” custom_css_main_element=”padding: 68px 34px;||background-repeat: no-repeat !important;” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/01\/001-winner.svg” _builder_version=”4.16″ _module_preset=”89129747-c036-449d-85a5-b3ff181ba956″ background_layout=”dark” global_colors_info=”{}”]<\/p>\n

In-house consultant<\/h3>\n

Fixed long-term consultant<\/p>\n

We are affiliated as \u2018in-house consultants\u2019 and ensure the best possible support through security in everyday business and all-round knowledge of your specific systems.[\/et_pb_blurb][et_pb_button button_url=”\/en\/contact\/” button_text=”Contact us” button_alignment=”center” module_class=”btn-stripped-center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”34px||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ module_class=”content-box” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/01\/001-winner.svg” _builder_version=”4.16″ _module_preset=”89129747-c036-449d-85a5-b3ff181ba956″ global_colors_info=”{}”]<\/p>\n

All-inclusive service<\/h3>\n

360\u00b0 operational support<\/p>\n

A full takeover of your operating obligations, including continuous debugging and on-going version upgrades. [\/et_pb_blurb][et_pb_button button_url=”\/en\/contact\/” button_text=”Contact us” button_alignment=”center” module_class=”btn-stripped-center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”34px||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#eeedf6″ background_enable_color=”off” background_enable_image=”off” custom_padding=”||||false|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”800px” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

The ‘All-inclusive’ model<\/h2>\n

A full takeover of your
operating obligations<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/05\/en-2.svg” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”\/en\/contact\/” button_text=”Want to hear more?” button_alignment=”center” module_class=”btn-primary” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f0f7fd” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ max_width=”640px” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_orientation=”center” global_colors_info=”{}”]<\/p>\n

The \u2018in-house consultant\u2019 model
\n<\/h2>\n

Get a permanent affiliated on-site SAP consultant<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sapbasis.dk\/wp-content\/uploads\/2021\/05\/en-1.svg” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”\/en\/contact\/” button_text=”Want to hear more?” button_alignment=”center” module_class=”btn-primary” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Support Operational support with focus on optimization Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we can provide valuable input on improvements and optimisations continuously.

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EXAMPLES OF SUPPORT ASSIGNMENTS<\/span><\/h5>\n\t\t\t\t
<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Support for your Service Desk in terms of effective bug fixes and maintaining short downtimes.Effective support for copying and backing up systems using best practice and automation.We monitor your operational obligations continuously by troubleshooting and ensure errors are resolved effectively. Support in connection with preparing operating manuals and annual planning for planned upgrades and patches.Support on security patches and on incorporating security-by-design into implemented solutions.We will continuously investigate version upgrades and capacity adjustments according to the annual cycle.Adapted for you Remote or on-site Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we provide valuable input on improvements and optimizations.Operational support (min. 1 day\/week) We provide continuous support, whenever you need it. This might be in connection with service desk support, system back-ups or security patches, for example.In-house consultant Fixed long-term consultant We are affiliated as \u2018in-house consultants\u2019 and ensure the best possible support through security in everyday business and all-round knowledge of your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":216599,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-216637","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOperational support - SAP Basis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sapbasis.dk\/en\/services\/operational-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operational support - SAP Basis\" \/>\n<meta property=\"og:description\" content=\"Support Operational support with focus on optimization Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we can provide valuable input on improvements and optimisations continuously.Support for your Service Desk in terms of effective bug fixes and maintaining short downtimes.Effective support for copying and backing up systems using best practice and automation.We monitor your operational obligations continuously by troubleshooting and ensure errors are resolved effectively. Support in connection with preparing operating manuals and annual planning for planned upgrades and patches.Support on security patches and on incorporating security-by-design into implemented solutions.We will continuously investigate version upgrades and capacity adjustments according to the annual cycle.Adapted for you Remote or on-site Remote or on-site operational support allows you to use your resources elsewhere. At the same time, we provide valuable input on improvements and optimizations.Operational support (min. 1 day\/week) We provide continuous support, whenever you need it. 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